A designated Account Manager will oversee the day-to-day operations of the resources hired by you. The extent to which the Account Manager is involved in the client relationship is set according to the wishes of the client in the early stages of the engagement. The Account Manager can be present for daily or weekly briefs and act as the liaison and first point of escalation for the Client, the Billable Remote Worker(s), and OStaff.
The Account Manager briefs the client at regular pre-arranged intervals on the progress of work and other issues related to the overall performance, productivity, commitment, and behavior of the resources. They track the periodic time-log, status reports, holiday & leave management, delivery deadlines, appraisals, two-way feedback, incentives, or any other administrative, financial, or HR related issues. The Account Manager also serves as the first point of contact for escalating issues of an operational nature. The resources are hired and brought onboard as employees of OStaff and, therefore, are subject to its corporate governance framework. This framework is closely aligned with the statutory and legal norms in force in the countries where the OStaff operates.